Customer Care

The Accuristix customer care solution is an extension of your business, delivering service on your behalf, in your name and to your customers.

Accuristix uses a team-based approach to client support. We develop and maintain professional working relationships with all our clients. Our friendly, fully-trained staff, which includes bilingual (French/English) customer care representatives, ensures order execution to your customers' satisfaction.

We provide services to manage customer inquiries about pricing and contracts, shipment tracking, product availability, return authorization, invoicing and credits. Our customer service representatives manage and receive orders via phone, fax or EDI from hospitals, clinics, physicians, retail pharmacies, patients and wholesalers.

Maximize Quality

We believe customer service is the main source of interaction between your business and customers. Our quality program determines value components to better serve your business and customers through feedback with our customer care representatives.

Order Management

Within the Accuristix system, there are three levels of order management.

• Customer Service Control - The customer service representative validates order exceptions, reviews the ship date, review the destination and releases the order for processing.
• Web-Based - A warehouse manager or supervisor uses our web-based software to automatically sort, filter, and select high-priority orders according to predefined business criteria.
• Customized Alerts - Our technology software, through our in-house IT resources, lets us customize your business processes for seamless transition.